Refund policy

Custom & Personalized Items

Because most of our products are personalized and made to order — including boards, trays, mugs, coasters, and home décor — we are unable to accept returns or issue refunds on custom items. Each piece is crafted specifically for your order and cannot be resold.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us at sales@closinggiftsnj.com within 7 days of delivery. Include your order number and photos of the damage. 

Non-Personalized Items

For non-personalized items (without logo or any other customizations) such as apparel, pop-by supplies, and accessories, we accept exchanges within 14 days of delivery. Items must be unused, unworn, and in original packaging. The buyer is responsible for return shipping costs. Refunds for non-personalized items will be issued to the original payment method within 5–7 business days of receiving the returned item.

Order Cancellations

Orders may be cancelled within 12 hours of placement, provided production has not yet begun. Once a custom item is in production, it cannot be cancelled. To request a cancellation, email sales@closinggiftsnj.com with your order number.

Incorrect Orders

If you receive an item that does not match what you ordered (wrong name, wrong design, wrong item), contact us immediately at sales@closinggiftsnj.com. We will correct the order and ship a replacement at no charge.